Returns, Exchange & Refund Policy

We want to ensure all products are supplied to our customers in great condition and all precautions are taken to deliver the highest quality products.

Please make sure to check your order immediately after receiving it. By accepting the delivery from our drivers, the customer confirms that the products delivered are exactly what was ordered and are in perfect condition.

If there are any issues with the items delivered, or if there are any missing items, they can be exchanged or replaced within 24 hours from delivery date. Any issue should be emailed or WhatsApp'd to us with photos.

Refunds are on a case to case basis and are at the discretion of the manager on duty. A refund is based on the products being returned to us in the same condition they were delivered as well as in the same state, frozen or chilled; with tags & original packaging in place.

Refunds will take up to 14 days to process and will be done on the original mode of payment used. 

We will not accept requests for replacements or refunds after 24 hours of the customer receiving their delivery as we are not responsible for how the customer manages and stores the products delivered.

Accepted Payment Methods

We accept online payments using AMEX, VISA or MASTERCARD credit/debit card in AED. 

Feedback

To improve our service, we take feedback, positive or negative, very seriously. In case you are not satisfied with the products that you received, please contact us immediately on +971 4 380 8444 ext. 506, Mobile & WhatsApp +971 56 400 5268 or email us at customercare@butchershop.ae.